Shipping Policy

Effective Date: 01/09/2026

At Anu Herbal, we aim to deliver your herbal hair-care products safely and conveniently. This Shipping Policy explains how we process and deliver orders placed through Anuherbal.com.

1. Order Processing

  • Orders are processed after successful order confirmation.
  • We aim to dispatch orders within [1–3 business days].
  • Orders placed on Sundays, public holidays, or during special promotions may require additional processing time.
  • Once your order has been dispatched, you may receive a shipping confirmation and tracking details through your registered contact information.

2. Shipping and Delivery Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Any applicable Cash on Delivery (COD) charges will be shown during checkout.
  • Shipping charges may vary depending on the delivery location, order value, product weight, or promotional offers.
  • Any free-shipping offer will be subject to the terms and conditions mentioned at the time of the offer.

Note: Please update this section with your actual shipping charges and free-shipping conditions before publishing.

3. Delivery Locations

We currently aim to deliver orders to eligible serviceable locations within India.

Delivery availability depends on the courier service and the PIN code provided at checkout.

If a particular location is not serviceable, we may contact the customer or cancel the order and process any applicable refund according to our policies.

4. Estimated Delivery Time

Orders are generally expected to be delivered within [3–7 business days] after dispatch, depending on the destination and courier service.

Delivery to remote areas may take longer.

The delivery time is an estimate and is not a guaranteed delivery date.

5. Order Tracking

Once your order is dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication method.

You can use the tracking details provided by the courier to check the status of your shipment.

If tracking information is unavailable or has not been updated, please contact us at anuherbal26@gmail.com.

6. Delayed Delivery

Delivery may be delayed due to circumstances such as:

  • Courier or transportation delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery address
  • Incorrect contact information
  • Remote delivery locations
  • Natural disasters or other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in resolving delivery-related issues.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate and complete shipping information, including:

  • Full name
  • Mobile number
  • House or building details
  • Street or locality
  • City
  • State
  • PIN code

Anu Herbal will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible after placing your order. Address changes may not be possible after dispatch.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because of an unavailable recipient, incorrect address, refusal to accept the parcel, or other delivery-related reasons, the courier may make additional attempts or return the parcel to us.

If an order is returned because of customer-related delivery issues, additional shipping charges or re-dispatch conditions may apply, subject to applicable law and our policies.

9. Damaged Packages

Please inspect the outer package when it is delivered.

If the package appears damaged, opened, or tampered with, you should:

  • Take photographs or videos of the package.
  • Record the issue with the delivery agent where possible.
  • Contact Anu Herbal as soon as possible at anuherbal26@gmail.com.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Partial or Missing Items

If any product is missing from your order, please contact us promptly with your order number and details of the missing item.

We will investigate the issue and provide an appropriate resolution according to our policies.

11. Order Cancellation and Refund

Order cancellation requests are subject to our order-cancellation terms.

If an order cannot be delivered or is cancelled by Anu Herbal after payment has been received, any applicable refund will be processed according to our Return & Refund Policy and applicable law.

12. Contact Us

For questions about shipping, delivery, or order tracking, please contact us:

Anu Herbal
Website: Anuherbal.com
Email: anuherbal26@gmail.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]