Terms & Conditions

Effective Date: 01/09/2026

Welcome to Anu Herbal. These Terms & Conditions govern your use of Anuherbal.com and your purchase of products through our website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Anu Herbal

Anu Herbal is an online store offering herbal and hair-care products through Anuherbal.com.

The products available on our website may include herbal hair oils, shampoos, conditioners, Mehandi powder and related products.

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce or misuse our website content without permission.
  • Interfere with the security or operation of the website.
  • Provide false or misleading information while placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including product descriptions, ingredients, images, sizes and usage instructions.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Packaging may change from time to time.
  • Product images are for representation purposes and actual packaging may vary.
  • Ingredients and product information should always be checked on the product packaging before use.

4. Herbal Product Disclaimer

Our products contain herbal and/or cosmetic ingredients and are intended for their stated cosmetic or personal-care purposes.

Individual results may vary from person to person.

Anu Herbal does not guarantee that every customer will experience the same results.

Customers should check the product ingredients before use and discontinue use if irritation, allergy or other adverse reaction occurs.

If you have a known allergy or sensitivity to any ingredient, consult an appropriate healthcare professional before using the product.

Our products should not be considered a substitute for professional medical treatment or medical advice.

5. Product Usage

Customers are responsible for following the instructions provided on the product packaging or website.

Do not use a product for a purpose other than its intended use.

Keep products away from children’s reach where appropriate.

Store products according to the instructions provided on the packaging.

6. Pricing

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices, offers, discounts and promotions at any time without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where required by law or where an obvious pricing error has occurred.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or other available communication method.

Order acceptance may be subject to product availability, payment confirmation and other applicable conditions.

We reserve the right to cancel an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Technical errors
  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.

8. Cash on Delivery (COD)

If Cash on Delivery is available for your order, additional COD charges may apply as displayed during checkout.

COD orders may be subject to verification through phone, SMS, WhatsApp or other communication methods.

We reserve the right to restrict COD availability for certain locations, products or customers.

9. Payment

We may offer payment methods such as:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Payment Wallets
  • Cash on Delivery
  • Other payment methods available at checkout

Payments made online may be processed through third-party payment gateways.

Anu Herbal does not guarantee uninterrupted availability of any particular payment method.

10. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery timelines shown on the website are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Transportation issues
  • Incorrect address or contact information
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

For complete information, please refer to our Shipping Policy.

11. Cancellation, Return and Refund

Order cancellation, product return and refund requests are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

Products may not be eligible for return where applicable conditions are not met, including products that have been opened, used, damaged or altered, subject to applicable law and our stated policy.

12. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible at:

Email: anuherbal26@gmail.com

You may be required to provide:

  • Order number
  • Product details
  • Photographs or videos of the package/product
  • Other information required to investigate the issue

We will review the matter and provide an appropriate resolution according to our Return & Refund Policy.

13. Intellectual Property

All content available on Anuherbal.com, including:

  • Logo
  • Brand name
  • Product images
  • Text
  • Graphics
  • Website design
  • Product descriptions
  • Videos
  • Other website materials

may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission, except where permitted by law.

14. User Reviews and Content

If you submit a review, testimonial, photograph, comment or other content to our website, you agree that:

  • The content should not be unlawful, abusive, misleading, defamatory or offensive.
  • You should not submit content that infringes another person’s rights.
  • You should have the necessary rights or permission to submit the content.

We may moderate, edit, remove or refuse content that violates our policies or applicable law.

15. Third-Party Links

Our website may contain links or integrations to third-party websites and services.

These services may have their own terms and privacy policies.

Anu Herbal is not responsible for the content, availability, security or practices of third-party websites.

16. Website Availability

We try to keep Anuherbal.com available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or completely secure.

The website may occasionally be unavailable due to maintenance, technical problems, updates or circumstances beyond our control.

17. Limitation of Liability

To the extent permitted by applicable law, Anu Herbal shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer-protection laws and regulations.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Anu Herbal
Website: Anuherbal.com
Email: anuherbal26@gmail.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Last Updated: 01/09/2026