Return & Refund Policy
Effective Date: 01/09/2026
At Anu Herbal, we want you to receive your products safely and in good condition. This Return & Refund Policy explains the conditions under which products purchased through Anuherbal.com may be returned, replaced, or refunded.
By placing an order on our website, you agree to the terms of this policy, subject to applicable consumer laws and regulations.
1. Return Eligibility
Due to the personal-care and hygiene nature of our products, we generally accept returns only in cases such as:
- Wrong product received
- Damaged product received
- Defective product received
- Product received in an unusable condition
- Product missing from the order
For hygiene and safety reasons, opened or used products may not be eligible for return, except where required under applicable law or where the product is defective, damaged, or incorrectly supplied.
2. Products Not Eligible for Return
Returns may not be accepted for:
- Products that have been opened or used
- Products damaged after delivery due to customer handling
- Products with removed, damaged, or missing labels/seals where applicable
- Products returned without the original packaging where the packaging is required for verification
- Products returned after the applicable return period
- Products purchased through unauthorized sellers or third-party sources
- Products returned because the customer has simply changed their mind, subject to applicable consumer rights
3. Return Request Period
If you receive a damaged, defective, incorrect, or missing product, please contact us within [48 hours / 3 days] of delivery.
Return requests received after the specified period may not be accepted, except where required by applicable law.
Recommended: Choose one actual return period, such as 48 hours or 3 days, and keep it consistent across your website.
4. How to Request a Return
To request a return or replacement, contact us at:
Email: anuherbal26@gmail.com
Please provide:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for the return
- Clear photographs of the product
- Photographs/videos of the outer package, if damaged
- Any other information reasonably required to verify the issue
We may review the information before approving a return, replacement, or refund.
5. Damaged Product
If your package or product arrives damaged:
- Take clear photographs/videos of the package and product.
- Keep the original packaging.
- Contact us at anuherbal26@gmail.com within the applicable return period.
- Do not throw away the product or packaging until the issue has been resolved.
We may request additional information or photographs/videos for verification.
6. Wrong Product Received
If you receive a product different from the one you ordered, contact us as soon as possible.
After verification, we may arrange a replacement or provide another appropriate resolution according to the circumstances and applicable law.
7. Defective Product
If a product appears to be defective, please contact us with details of the issue and supporting photographs/videos.
We will assess the complaint and, where the complaint is accepted, may offer:
- Replacement
- Refund
- Another appropriate resolution
The resolution will depend on the nature of the issue, product availability, and applicable law.
8. Missing Product
If an item is missing from your order, contact us promptly with your Order Number and details of the missing product.
We will verify the order and shipment information and provide an appropriate resolution.
9. Refunds
If your refund request is approved, the refund will be processed using the applicable payment method or another appropriate method.
For prepaid orders, refunds may generally be returned to the original payment method.
For Cash on Delivery orders, we may request appropriate bank account, UPI, or other payment details to process an eligible refund.
The time required for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.
10. Shipping Charges on Returns
If a return or replacement is approved because the product was damaged, defective, incorrect, or otherwise supplied incorrectly by us, Anu Herbal may arrange or reimburse reasonable return shipping costs, subject to verification and applicable policy.
If a return is approved for another reason where the customer is responsible for the return, applicable shipping costs may be borne by the customer.
11. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Cancellation may not be possible after the order has been dispatched.
If an order has already been shipped, you may need to follow the applicable return process.
For Cash on Delivery orders, cancellation may be subject to order status and verification.
12. Refused or Undelivered Orders
If an order is returned to us because the customer:
- Refused delivery
- Was unavailable for repeated delivery attempts
- Provided an incorrect or incomplete address
- Provided an incorrect phone number
- Did not cooperate with delivery verification
any refund or re-shipping will be handled according to the circumstances, our policies, and applicable law.
Additional shipping charges may apply for re-dispatch where appropriate.
13. Exchange / Replacement
Where a replacement is approved, the replacement product will generally be shipped after the returned product or required evidence has been verified.
Replacement is subject to product availability.
If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
14. Hygiene and Personal-Care Products
For health, hygiene, and product-safety reasons, customers should not return products that have been opened or used unless the product is defective, damaged, incorrect, or otherwise eligible under applicable law.
Please check the product and packaging before opening or using it if you believe it may have been delivered incorrectly or damaged.
15. Product Allergies or Individual Reactions
Individual reactions to cosmetic or herbal products may vary.
A product cannot normally be returned merely because it did not produce the expected personal result or because an individual experiences a sensitivity that was not caused by a product defect.
Please check the ingredients before use. If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.
This section does not limit any rights or remedies available to consumers under applicable law.
16. Refund Processing Time
Once a refund is approved, we will initiate the refund within [X business days], subject to the applicable payment method and verification requirements.
The actual time for the amount to appear in your bank account or payment account may vary depending on the bank, payment gateway, or financial institution.
17. Promotional and Discounted Products
Products purchased during special promotions, discounts, combo offers, or other promotional campaigns may be subject to specific return or refund conditions displayed at the time of purchase.
Where required by applicable law, eligible consumer rights will continue to apply.
18. Contact Us
For any Return, Replacement or Refund request, please contact:
Anu Herbal
Website: Anuherbal.com
Email: anuherbal26@gmail.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Please mention your Order Number in your communication whenever possible.
Last Updated: 01/09/2026