Privacy Policy

Effective Date: 01/09/2026

At Anu Herbal, we respect your privacy and are committed to protecting the personal information you provide while using our website Anuherbal.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using Anuherbal.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

A. Personal Information

Depending on how you use our website, we may collect:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, State and PIN code
  • Account/login information
  • Order and purchase details
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

B. Payment Information

When you make a payment, payment-related information may be processed by our third-party payment gateway or payment service provider.

Anu Herbal does not normally store complete debit card, credit card, UPI PIN, CVV, or banking passwords on its own servers.

Payment information is handled according to the security practices and policies of the applicable payment service provider.

C. Technical Information

When you visit our website, certain information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of access
  • Referring website
  • General website usage information

This information may be used for website security, analytics, troubleshooting and improving our website.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders and payments
  • Contact you regarding your order
  • Provide customer support
  • Manage your account
  • Process returns, refunds and exchanges
  • Improve our products and website
  • Prevent fraud, misuse and unauthorized activities
  • Maintain website security
  • Send important service-related communications
  • Send promotional or marketing communications where permitted and where applicable
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

3. Sharing of Information

We may share necessary information with trusted third-party service providers when required to operate our business.

These may include:

  • Payment gateway providers
  • Courier and shipping companies
  • Website hosting providers
  • Website maintenance and technology providers
  • Analytics and marketing service providers
  • Customer-support service providers
  • Government authorities or law-enforcement agencies where legally required

We share only information reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

4. Cookies

Anuherbal.com may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember items in your shopping cart
  • Keep you logged into your account
  • Remember website preferences
  • Understand website usage
  • Improve website performance
  • Provide relevant marketing where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, including shopping-cart or account functionality.

5. Order and Transaction Information

When you place an order through Anuherbal.com, we may collect and retain information necessary to complete and maintain records of the transaction.

This may include:

  • Customer name
  • Contact details
  • Billing and shipping address
  • Products ordered
  • Order amount
  • Payment status
  • Delivery information
  • Return/refund information

This information may be retained for legitimate business, accounting, tax, legal and customer-service purposes.

6. Communications

We may contact you using the information you provide for purposes such as:

  • Order confirmation
  • Shipping and delivery updates
  • Payment confirmation
  • Cancellation or refund updates
  • Customer-support communication
  • Important changes to our website or policies

Where applicable, you may opt out of promotional communications by following the unsubscribe instructions or contacting us.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment services, social-media platforms, courier services or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

9. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us improperly, please contact us at anuherbal26@gmail.com.

10. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information regarding how your personal information is used
  • Raise a privacy-related complaint or grievance

To exercise an applicable privacy right, contact us at:

Email: anuherbal26@gmail.com

We may need to verify your identity before processing certain requests.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal, accounting and tax requirements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable laws.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Anu Herbal
Website: Anuherbal.com
Email: anuherbal26@gmail.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]

Disclaimer: This Privacy Policy is a general website policy template and should be reviewed and customized according to your actual business structure, website plugins, payment gateways, analytics/advertising tools, cookies and applicable legal requirements.